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FAQ

Selling Related Questions:

  • How to start selling?

Click on “Create a Store” tab on the home page. Fill in the required details for registration and sign up as a Vendor. Upload the pictures of the product you want to sell by following the directions given in the selling form. Fill the required details and submit the form. The form is sent for approval and the product is listed after the first quality check is done by our team. The approval is done within 3 hours of submitting the form. Once the approval is done and your product is listed, you can share your products on social media like Facebook and Instagram to promote your products.

  • What’s in for the seller?

De-clutter your wardrobe and list clothes that you don’t wear anymore for sale and earn cash in return. Wardrobe Connection takes care of everything from pickup, quality checks, dry-cleaning and delivering it to the buyer.

  • Who sets the Price?

Since the product belongs to you, the price is determined by you. However, we do guide you to set the right price for your product.

  • How to package the product?

Wrap the item with a paper/bag/polythene and put it in a box available at your home that should be sealed properly such that it does not gets damaged during shipping. When the product reaches our warehouse, we do quality checks and wash and dry-clean the product before properly packing it. It is then delivered it to the buyer.

  • What are the pickup/shipping procedure and timeline?

The seller has the option to get it shipped to our warehouse or ask us to pick up the product from their place. If the seller wants us to pick up the product, we get it picked up from the seller within 24 hours. We do charge a minimal shipping fees which is required to ship the product from seller’s pickup point to our warehouse which depends upon weight and location of the product.

  • When do I receive the payment?

We usually give the buyer 3 days to raise any disputes on receipt of the item. Once this time has passed you should expect to see the money in your bank account within 5 business days. If you do not receive your money in the stipulated timeframe, do get in touch with us on support@wardrobeconnection.com. You can constantly track the journey of your products via our emails.

  • What are the payment procedures?

We use Cash on Delivery, Mobile Wallets, Net Banking, deposition at our bank account as different modes of payment.

  • Can I change the price of the product if my product does not gets sold?

Yes. You can write to us at support@wardrobeconnection.com if you want to change the price of your product.

  • Is there any listing fees?

No, it’s absolutely free. We only charge a small commission over and above the seller’s asking price.

  • A buyer has asked me to take a transaction offline. What do I do?

All activities are monitored by our team. If a buyer may prompt a seller to conduct a transaction through means other than the Wardrobe Connection website, we request the seller to inform us immediately via our Contact Us page or write to us at support@wardrobeconnection.com.

We do not guarantee any transactions taken by our community members offline. They will not be governed by us and could result in banning of the seller and buyer accounts as per our policies.

  • What kind of images can be uploaded onto Wardrobe Connection?
  • a. A phone with good picture quality and lighting is a must to take good photographs.
  • b. The picture should have either be hanged using a cloth hanger on a wall or put on the floor/bed, etc. which is even and the picture and its details can be seen clearly. Please refer to the pictures given in the background to understand it more clearly.
  • The background should be clear and even.
  • The picture should not be blurred.

The more appealing your pictures are, the higher are the chances of the item being sold. The pictures that are uploaded by you on our web form are edited to make it more appealing. However, we do maintain transparency in terms of product condition and style.

  • What happens if my item fails the quality check process?

In the event the item fails our quality check for any reason, you can have it shipped back to you by paying the shipping fees or get it picked up from our office within 3 months of us receiving the same.

  • How long is the product listed on the website?

It is listed for six months from the day of listing. The seller can ask us to list it for some more time after six months. We usually advise the seller to reduce the price if the product remains unsold after six months.

  • Can I refuse to accept returns?

According to our policies, sellers are required to accept returns if the item is damaged or not as described in the listing. The Returns and Cancellation policy is decided solely by us and we reserves the right to enable returns for Buyers with a valid claim. Irrespective of whether the refusal comes from our end or the Buyer, we do investigate the situation and the product thoroughly before coming to such a decision.

If the rejection is approved by us on valid grounds, you will not be able to refuse the returns. If we feel that the Buyer is making an invalid claim, we will be looking into the issue and settling it in a manner acceptable to both the Buyer and the Seller.

  • How to get more sales?

After your product is listed on the site, you can share your profile and products on social media platforms like Facebook, Instagram, etc. You can also follow us on Facebook and Instagram so that we can repost it to get maximum coverage.

Buying Related Questions

  • What types of products are listed?

Right from new products that are not used and tags have not been removed to products that are worn once/twice and gently used products.

  • What’s in for the buyer?

Buy from large variety of clothes, accessories and bags from the wardrobe of like-minded fashion lovers at heavy discounts and in mint new condition.

  • How can the buyer be assured of the quality and condition of the product?

We do three round of quality checks to make sure the product is of good quality and in mint new condition. First quality check is done when the seller fills the form. We do a quality check of the product by checking the pictures and getting in touch with the seller. We only approve the product after our team of experts is satisfied with the quality of the product and it matches the specifications mentioned by the seller. Second round of quality check is done when the order is placed. The product is bought to our warehouse and we physically check the product. If at this stage, we are not satisfied with the product we cancel the order from our side. If the product passes the second round of quality check, it is washed, dry-cleaned. Properly packed and delivered to the buyer. The third round of quality check is done by the buyer when they receive the product. A time period of 3 days is given to them to raise any request against the quality and condition of the product. If they buyer is satisfied and does not raise any request, we assume the buyer is satisfied with the product.

  • In how many days will I receive my product?

It takes around 2-3 business days to pick up the product from seller, wash and dry-clean it and then ship it to the buyer.

  • How do I pay for the product?

We accept Cash on Delivery, Mobile Wallets, Net Banking, deposition at our bank account as different modes of payment.

  • What if I get something that is not what I saw?

Our team will ensure that every item you get is as per our promise and as mentioned by the seller. However, on the rare occasion that you do receive an item that doesn’t match up to standard, we will take it back for a full refund.

  • Do you sell items that are new and haven’t been worn?

Yes, you can sell your new products that are not worn and tags have not been removed. You just need to mention it in the description section of your web form.

  • Who pays for the shipment?

We charge a minimal amount as shipment fees that is required to deliver product from our warehouse to the delivery location. It depends upon weight of the product and location to where it has to be shipped.

  • A seller has asked me to take a transaction offline. What do I do?

All activities are monitored by our team. If a seller may prompt a buyer to conduct a transaction through means other than the Wardrobe Connection website, we request the buyer to inform us immediately via our Contact Us page or write to us at support@wardrobeconnection.com

We do not guarantee any transactions taken by our community members offline. They will not be governed by us and could result in banning of the seller and buyer accounts as per our policies.

  • What if the order is received by the buyer is in a damaged condition?

If the buyer received the product in a damaged state, a full return will be processed immediately. You can raise a request by writing to us at support@wardrobeconnection.com.

Return, Refund and Cancellation

  • Can the product be returned by buyer?

Product can only be returned by the buyer if it is “Damaged”, defective or “Not as described”. The buyer is given a period of 2 days to make a return request. If the buyer does not make a return request within 2 days, it is assumed that buyer is satisfied with the product. No return request is entertained after 2 days.

  • What if the buyer want to cancel the order?

The buyer can cancel the order only till the product has not been shipped from seller to our warehouse. Once the product is picked up or shipped to our warehouse, the order cannot be cancelled.

  • Who pays for the return shipping?

If the product is returned because of seller’s fault (product is not as described or defective), the shipping charges are borne by the seller. If the product gets damaged during transit, the shipping charges are borne by us. If the product is returned by any fault of buyer, the shipping charges are borne by them.

  • When do I get a refund for my product?

We try to close a return request in a time span of 5 business days. So a refund can be expected within a span of 3 days.

General

  • • Why is KYC important?

It helps us in maintain the authenticity of your account and also so that the payments can be smooth and quick. Basic details like name, email id and contact information is required for registration. Bank account information is required for payment of the transactions.

  • How to contact us for any doubts related to buying/selling or any problems regarding a transaction?

You can write to us at support@wardrobeconnectio.com or watsapp/call us at 9315125785.

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